Terms and Conditions

Welcome to Fortbay! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our site or products.

General information
  • Fortbay offers natural herbs and products grown in the Caribbean. These items are sold for personal use only and should be used as directed. By purchasing, you confirm that you are over 18 years old or have legal consent from a parent or guardian.

Product disclaimer
  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Always consult a healthcare professional before using herbs, especially if you are pregnant, nursing, taking medication, or have a medical condition.
  • Fortbay is not responsible for any adverse effects resulting from the misuse or misinterpretation of our products.

Usage & Preparation
  • Herbs sold by Fortbay require preparation (e.g., washing and boiling) before use. It is the customer’s responsibility to ensure proper preparation and usage. Instructions may be provided for guidance, but individual results may vary.

Returns & Refunds
  • Due to the nature of our products, we do not accept returns on opened or used items.
  • If your order arrives damaged or incorrect, contact us within 7 days of delivery with proof (photos of the issue), and we will provide a replacement or refund where applicable.

Shipping policy
  • Orders are processed within 3–5 business days.
  • Shipping times may vary depending on your location.
  • Fortbay is not responsible for delays caused by customs or courier services. International customers are responsible for any additional customs fees or taxes.

Privacy policy
  • Your personal information (e.g., name, address, and payment details) will only be used to process orders and improve your shopping experience.
  • We respect your privacy and do not sell or share your information with third parties.

Liability limitation
  • Fortbay is not liable for any adverse effects, allergic reactions, or injuries caused by the use or misuse of our products.
  • All products are used at the customer’s own risk.

Intellectual property
  • All content on this website, including text, images, and branding, is the property of Fortbay. Reproduction or redistribution without prior consent is prohibited.

Payment Policy
  • We accept secure payment methods, including credit cards and PayPal. All transactions are processed securely, and no payment information is stored on our servers.

Changes to terms
  • Fortbay reserves the right to modify these terms and conditions at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of any changes.

    Contact Us

    If you have any questions or concerns about these terms, please reach out to us via email at info@fortbay.store